1. The consumer is not entitled to withdraw from a distance contract, among others: in relation to contracts for the provision of services, if the Service Provider has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the provision of services by the entrepreneur, he will lose the right to withdraw from the contract.
2. Subject to point 13.1 of the Regulations, a consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for the costs specified in point. 13.4 of the Regulations.
3. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is additionally available in point. 18 of the Regulations. The consumer may use the template form, but this is not obligatory.
4. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:
- If the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available on the Website, the Service Provider is not obliged to refund the additional costs incurred by the consumer.
- The consumer bears the direct costs of returning the Product.
- In the case of a Product that is a service, the performance of which - at the express request of the consumer - began before the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services provided until the withdrawal from the contract. The payment amount is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
5. The period for withdrawal from the contract begins:
- for a contract under which the Service Provider delivers a movable item, being obliged to transfer its ownership - from the consumer or a third party indicated by him other than the carrier taking possession of such an item, and in the case of a contract that: (1) covers many such items that are delivered separately, in batches or in parts - from taking possession of the last such item, batch or part, or (2) consists in the regular delivery of such items for a specified period of time - from taking possession of the first such item;
- for other contracts - from the date of conclusion of the contract.
6. The consumer is responsible for reducing the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
7. The Service Provider is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the method of delivery chosen by the consumer). other than the cheapest regular delivery method available on the Website). The Service Provider refunds the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. If the Service Provider has not offered to collect the Product from the consumer himself, he may withhold the refund of payments received from the consumer until he receives the Product back or until the consumer provides proof of sending it back, depending on which event occurs first.
8. Statements addressed to the Service Provider can be sent in accordance with the contact details provided in point. 11. Regulations. The Consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Service Provider or hand it over to a person authorized by the Service Provider to collect it, unless the Service Provider has offered to collect the Product himself. To meet the deadline, it is enough to return the Product before its expiry. The consumer may return the Product to the following address: Balkonowa 5/19, 03-329 Warszawa.
9. Pursuant to Art. 96 section 6 of the Act of September 6, 2001, Pharmaceutical Law (consolidated text: Journal of Laws of 2008, No. 45, item 271, as amended), foodstuffs for particular nutritional uses and medical devices issued from the Website are not subject to return. A medical device may be returned only due to a quality defect or incorrect issue. The reservation referred to in the previous sentences does not apply to the Product returned due to a quality defect, incorrect dispensation or falsification of the medicinal product.
10. The provisions relating to consumers contained in this point 13 of the Regulations apply from January 1, 2021 and for contracts concluded from that date also to the Service Recipient who is a natural person concluding a contract directly related to his business activity, when the content of this contract stipulates, that it does not have a professional character for this person, resulting in particular from the subject of the business activity carried out by him, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.